Return, Refund & Cancellation Policy

Last updated: [10/9 2026]

This policy applies to purchases made through [Sai Drive / https://admin.shopify.com/]. Please review it carefully before placing an order.

Because our carbon fiber automotive parts are oversized, specialized products—and some are produced specifically after an order is placed—we do not accept returns for change of mind, incorrect purchases, or non-quality-related reasons.

Nothing in this policy limits any mandatory consumer right that cannot legally be excluded.

Order Cancellations

You may cancel your order for a full refund at any time before the order has shipped.

To request a cancellation, contact us immediately at [saidrivegarage@gmail.com] and include your order number.

An order is considered shipped once it has been handed over to the freight forwarder, ocean carrier, export warehouse, or another transportation provider, even if tracking information has not yet been updated.

After an order has shipped, it cannot be canceled. Any request made after shipment will be handled under the return and warranty terms below.

Seven-Day Quality-Issue Return Policy

If your product has a confirmed manufacturing defect or other product-quality issue, you may request a return, refund, replacement, or repair within 7 calendar days of delivery.

The seven-day period begins on the date the carrier’s delivery record shows the shipment as delivered.

To qualify, you must contact us within the seven-day period and provide:

• Your order number
• A clear description of the problem
• Photographs of the complete product
• Close-up photographs or video showing the defect
• Photographs of the outer packaging and shipping label
• Photographs of the product before installation
• Any additional information reasonably required to evaluate the claim

Please do not install, paint, drill, trim, sand, glue, modify, or permanently mount a product after discovering a possible defect.

Remedies for a Confirmed Quality Issue

After reviewing the claim, we may offer one of the following remedies, depending on the nature of the issue:

• A replacement
• Repair or replacement components
• A return for refund
• Another mutually agreed resolution

A refund will be issued only after the return is authorized and, where required, the product has been received and inspected.

We reserve the right to determine the appropriate remedy based on the type and extent of the confirmed defect, subject to applicable law.

Return Shipping Costs

Unless applicable law requires otherwise, the customer is responsible for the cost of returning the product to our designated return address, including:

• Return freight
• Packaging and crating
• Insurance
• Customs documentation
• Import or export charges
• Brokerage fees
• Any other return-related transportation costs

Because our products are oversized, return freight may be expensive. Please request an estimated return shipping cost before arranging transportation.

We recommend using a trackable and insured freight service. The customer is responsible for the returned product until it is delivered to our designated return location.

If the product is damaged because of inadequate return packaging, the refund or replacement request may be denied or reduced, except where prohibited by law.

Return Authorization Required

Do not return a product without first receiving written return authorization from us.

Once a return is approved, we will provide:

• A return authorization number
• The correct return address
• Packaging instructions
• Any required shipping documents
• The deadline for sending the return

Products sent to an unauthorized address, returned without approval, or shipped cash-on-delivery may be refused.

The return must be handed over to the carrier within [7] calendar days after return authorization is issued, unless we agree otherwise in writing.

Refund Processing

Once the authorized return is received, we will inspect the product and notify you of the result.

If approved, the refund will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

A refund may be denied or adjusted if:

• The reported issue cannot be verified
• The product has been installed or modified
• Parts or accessories are missing
• The product was damaged after delivery
• The return was improperly packaged
• The product differs from the item originally supplied
• The return does not comply with the authorization instructions

Non-Quality-Related Returns

We do not accept returns, refunds, or exchanges for reasons unrelated to a confirmed product-quality issue.

Non-returnable reasons include, but are not limited to:

• Change of mind
• No longer wanting or needing the product
• Ordering the wrong product, model, year, trim, color, or style
• Incorrect or incomplete vehicle information provided by the customer
• Failure to confirm fitment before ordering
• Minor fitment adjustments normally required during professional installation
• Installation costs being higher than expected
• Delivery taking place within the estimated shipping period
• Refusal to pay applicable duties, taxes, storage, or other customer-responsible charges
• Minor carbon-fiber weave, texture, color, gloss, or pattern variations
• Differences caused by screen settings, photography, or lighting
• Incompatibility caused by prior repairs or aftermarket vehicle modifications

Please confirm fitment and all product details before completing your purchase.

Sixty-Day Limited Quality Warranty

Products are covered by a limited quality warranty for 60 calendar days from the delivery date.

If a confirmed manufacturing defect or product-quality issue develops during this period, we will provide a repair, replacement component, or replacement product, depending on the nature of the issue.

Refunds are not generally available for claims submitted after the initial seven-day return period. After seven days, the available remedy is limited to repair or replacement, except where applicable law requires otherwise.

The customer must contact us before the 60-day warranty period expires and provide the documentation required to evaluate the claim.

Unless applicable law requires otherwise, the customer is responsible for return shipping and other transportation costs associated with a warranty claim.

A repaired or replacement product does not restart or extend the original 60-day warranty period unless required by law or confirmed by us in writing.

Warranty Exclusions

The limited warranty does not cover:

• Improper, incomplete, or unprofessional installation
• Failure to test-fit the product before modification
• Drilling, trimming, sanding, cutting, painting, or other alterations
• Damage caused by adhesives, chemicals, tools, or cleaning products
• Accidents, impacts, collisions, road debris, or curb damage
• Racing, track use, off-road use, or abusive driving
• Exposure to excessive heat, fire, flooding, or severe weather
• Normal wear and tear
• Scratches or damage occurring after delivery
• Neglect, misuse, improper storage, or inadequate maintenance
• Vehicle modifications or incompatible aftermarket components
• Labor, installation, removal, or reinstallation costs
• Minor cosmetic variations inherent in carbon fiber production
• Damage caused during return transportation
• Products purchased from an unauthorized reseller
• Products for which the order number or purchase record cannot be verified

Shipping Damage

Transportation damage is handled separately from a manufacturing defect.

Please inspect the shipment before signing the delivery receipt. Visible damage must be written on the carrier’s delivery receipt. If the shipment is severely damaged, refuse delivery and contact us immediately.

Concealed shipping damage must be reported within 48 hours of delivery, with photographs of:

• All sides of the outer packaging
• The shipping label
• The damaged area
• The complete product
• The delivery receipt, if available

Please keep the original packaging while the claim is being reviewed.

Installation and Labor Costs

Our return and warranty remedies apply only to the eligible product.

Unless required by applicable law or expressly agreed by us in writing, we do not reimburse:

• Installation or removal labor
• Painting or refinishing
• Vehicle inspection or calibration
• Towing or storage
• Rental vehicles
• Vehicle downtime
• Lost income or profits
• Travel or accommodation
• Third-party repair expenses

Professional installation and complete test-fitting are strongly recommended before making permanent modifications.

How to Submit a Request

To request an order cancellation, return, refund, repair, or replacement, contact:

Email: saidrivegarage@gmail.com
WhatsApp: +1(434)254-4070

Please include your order number in all correspondence.

Consumer Rights

Nothing in this policy excludes, restricts, or waives any right or remedy that cannot legally be excluded under applicable federal, state, provincial, territorial, or local consumer-protection law.

Where this policy conflicts with a mandatory consumer right, the mandatory consumer right will apply.